Free Sampling & Skin Patch Test Services
Notice - May 22nd 2014 - Bespoke sample sets are temporarily unavailable due to our relocation. The free sample and patch test service will be resumed as soon as possible.
Our sincere apologies for any inconvenience or dissapointment caused.
NuboNau is a family owned and managed boutique business. We are a small - but very passionate - team and we do our very best to deliver great service, added value, beautiful delivery and a thoughtful portfolio of quality products from which to choose.
To ensure you are entirely happy with your product choices and are able to make the right buying decision - we offer generous free samples with every order and also have a Complimentary bespoke sampling and patch test service. So - if you would like to try a particular product before you buy it - or see a particular color - please email us to arrange a free patch test sample.
Up to 4 Bespoke patch test samples FREE of charge - We simply request $8.00 (which inludes a $5.00 gift voucher and $3.00 to cover postage and handling) The $5.00 voucher is redeemable against any future purchase at NuboNau.com. Please contact us via email with your selection and we will contact you to confirm the details.
Up to 4 Bespoke samples FREE of charge upon request - included with your order - please email us once you receive your order confirmation number and let us know what you would like to try.
We have a sample for virtually every line in our entire collection - but we are limited in terms of certain fragrances and products from time to time. Fragrance samples are available at a small, additional charge - and can be selected for purchase on the website.
Please consider that the sample service is designed to offer you an opportunity to patch test products to ensure there is no allergy to the product, and to enable you to see and experience the texture and color of the products. Samples are decanted into small individual use pots or phials - and contain one or two applications.
Please note that purchased products cannot be exchanged or refunded due to allergic reactions, so we strongly advise that you try a free patch test sample prior to purchase.
We care passionately that the products you order from us are received by you in pristine condition, with the knowledge that they have been constantly maintained and stored appropriately to preserve the quality and integrity of their ingredients. Therefore, due to the sensitive nature of our products and our 'Always in our care' Guarantee* - NuboNau is unable to offer product returns or exchanges.
*This means that every product you buy from NuboNau has never been out of our direct care - and therefore has never been returned to us as an 'unopened' exchange by another customer - Guaranteed.
However, we do encourage you to contact us should you have a particular concern regarding your purchase. We very much welcome your feedback to improve our services and we may be able to offer an alternative product with samples - or arrange a complimentary skin consultation with our Aesthetician.
As all bespoke samples are prepared by hand please be aware that preparation time may increase the dispatch time for your order. If a requested item is unavalable we will include a suitable substitution whenever possible. All bespoke samples are prepared / decanted from new, manufacturer supplied products.