NuboNau C9 Club  – Our Loyalty Program

A new lipstick... a new face mask ... We all love to treat ourselves, and we enjoy those treats even more when we don't have to pay for them!

By shopping with NuboNau you will soon see your C9 (Cloud Nine Club) Points add up - and you can exchange them for lots of gorgeous Natural and Organic products!

It is really simple too:

• -  EVERY product you purchase is eligible for earning points, and EVERY product we offer for sale can be redeemed for points! (the only exception is Gift Certificates, Shipping Fees and Taxes)
• -  Your points will not expire as long as your account remains active, so they remain in your account until YOU choose to spend them!
• -  Plus - you will be able to take advantage of great previews and special offers, only available to C9 Club Members!
• -  Joining is free and easy too! Simply register on our website, and thats all there is to it!

The C9 (Cloud Nine) Loyalty Program

• *The 'Cloud Nine Loyalty Program' may be referred to as the C9 Club, The C9 Loyalty Club or the C9 Account.
• *The C9 Loyalty Club is available exclusively and solely online at www.nubonau.com.
• *Your C9 Loyalty Club account is personal to you and points are not transferrable.
• * From time to time we offer 'The 2000 welcome point' credit for new accounts. This offer is allocated to your account at our discretion and points may be revoked at any time for any reason without prior notice.
• * One C9 Loyalty account is allowed per individual - multiple accounts are viewed as a breach of the terms and conditions which will result in your C9 account being suspended and or deleted and all points removed.
• * A C9 account which has not been used or is dormant for a period 12 consecutive months will be deemed as 'inactive' and points will be removed. We will always attempt to contact the C9 account holder when possible and give advance notice.
• *We reserve the right to take action we consider appropriate if we have reason to believe that the scheme is being abused, including withholding or withdrawing points previously credited to an account, and closing an account without prior notice.
• *NuboNau reserves the right to cancel, withdraw or amend the C9 Club program, and any individual C9 Loyalty Account at any time without notice.
• *We reserve the right to change or amend the terms & conditions of the scheme at any time. However, we will always attempt and do our utmost to give prior notice of changes. We will display the current Terms and Conditions at www.nubonau.com.
• When in operation *The '2000 Welcome Points Offer' is strictly limited to one award per individual, per C9 Account and is limited to a maximum of one account per household or billing and or mailing address.
• * We reserve the right to revoke the 2000 welcome point offer at any time without prior notice.
• When in operation *The '2000 Welcome Points Offer' is only awarded to C9 Accounts with a qualifying first purchase minimum of $25.00.
• *You can receive a copy of the latest terms and conditions by calling 1 877 NuboNau (682 6628 ) or emailing customercare@nubonau.com and requesting a copy.
• *DATA PROTECTION. We will never disclose your personal details to anyone outside NuboNau inc. without your consent. 
• *We may analyze your purchase history to provide you with relevant and personalized offers, information and advice, in helping you choose products that are right for you
• *By joining the scheme, and registering to collect and redeem points, you will be agreeing to all the terms and conditions stated, and also NuboNau's sales terms and general terms and conditions.
• * You will on occasion receive a C9 Statement from your Loyalty account to your registered email address  - detailing your points balance  
• Please note that the WELCOME code free shipping offer expired on Thursday 5 January 2012
• Please note that the complimentary 2000 point welcome credit  offer for first orders expired on Thursday January 5 2012

Collecting C9 (Cloud Nine) points at NuboNau

• *You will receive C9 points on qualifying purchases at the rate notified from time to time by the display of notices on www.nubonau.com.
• *The number of points issued may vary between qualifying purchases. 
• *The '1000 referral points' offer is not valid for referrals between individuals with the same billing address or mailing address.
• *C9 points cannot be exchanged for cash and have no cash value.
• *Points will usually be added to a valid C9 account within 48 hours of completion of your purchase of products included in the scheme.
• *There may be specific occasions when we add points at a later date at our discretion. 
• *We reserve the right to change the number of points gained and redeemed and or products included in the C9 program without prior notice. 
• *We will display notices regarding the C9 Club at www.nubonau.com.
• *During any special points’ events or offers, existing points’ promotions may not be subject to the same benefits.
• *Current C9 Point Collection value on NuboNau.com are 5 points per $1 spent on eligible products. 
• *Current C9 Club redemption value is 1 point is worth 1 cent when spent on eligible products.
• *Points are not available to collect or redeem on gift card purchases, delivery charges and taxes.
• *Points earned for the friends referral program cannot be credited to an email address which is registered to the referrer.
• *Points can be collected for qualifying purchases made in our physical Boutiques as well as online, although they may currently only be redeemed in the online Boutique.
• *Points cannot be added for retrospective purchases made in-store. Points will only be added for valid purchases when requested by the customer at the actual time of purchase.

Spending / Redeeming C9 (Cloud Nine) points

• *You cannot make a part payment of points towards a product or service. You must collect the full amount of points needed for the product you choose. These will be deducted from the total in your C9 account.
• *We reserve the right to substitute or remove products available for points collection and redemption.
• *To spend your points, simply Check the Box asking if you would like to 'Buy with Points' on each product's page you would like to redeem. 
• *Products purchased / redeemed with points are non returnable and non exchangeable.
• *Points cannot currently be redeemed in-store at our physical Boutiques.
• * NuboNau cannot be held responsible for the unauthorised use of Points under any circumstances.

Please note that when using C9 points to place an entire order ( so the total order value in the basket is Zero) free shipping promotional codes will not be valid and cannot be applied.

C9 (Cloud nine) Club Returns Policy 

• *Products purchased / redeemed with points are non returnable and non exchangeable.
• *In the unlikely event that you need to return a faulty/damaged product purchased with a credit/debit card (or a cash purchase) within our standard returns policy, we will deduct the points from your C9 account that were issued / collected at the time of said purchase
• *If your account does not contain enough points to be deducted following a product return for any reason - we reserve the right to deduct the balance from the refund amount to cover the original retail value of the product(s) claimed with points.
• *If you fail to present your C9 account details when receiving a refund, the points can be automatically deducted from your C9 by us at any later time.
• *When returning faulty/ damaged goods to www.nubonau.com ( within our standard return policy) unless you are requesting an exact replacement product, the difference between the value of the exchanged goods and originally issued C9 points issued / collected will be deducted / added to your C9 account.

PLEASE NOTE - The welcome code 2000 point credit / free shipping with welcome code offer has now closed.